Pet keepsake FAQ
Questions about downloads, personalization, memorial gifts, and shipping. Email support@pawprintarchive.shop anytime.
What is Pawprint Archive?
We sell tasteful personalized pet keepsakes — instant-download memory books, planners, and templates, plus made-to-order mugs, blankets, canvas, and apparel printed with your pet's photo and name.
How do instant downloads work?
After checkout you receive an email with download links within minutes. Files are editable in Canva or printable as PDF. No shipping required.
How long do printed keepsakes take?
Made-to-order items (mugs, blankets, canvas, etc.) are produced by our print partner and typically ship in 5–10 business days within the US.
Can I personalize with my pet's photo and name?
Yes. Every product page lists personalization fields. Upload your photo and add your pet's name, dates, or a short message at checkout.
Are these good gifts for someone who lost a pet?
Yes — memorial memory books, Rainbow Bridge poem templates, sympathy mugs, and photo blankets are designed for pet loss. See our gift guide for who should give what.
What if I need a refund?
Digital downloads: contact support within 7 days if files are defective. Physical items: see our delivery & refund policy for damaged or misprinted orders.